Delivery & Returns
Delivery Information - How Your Prolong Device Order Will Reach You
For Continental USA: Your order will be dispatched from our hub in Utah. During checkout, you can choose between standard shipping and express shipping. The delivery time is typically between 2-5 business days from the date of your order.
For Hawaii, Alaska, APO, FPO, and US territories: Your Prolong Device will be shipped via USPS Priority Mail.
For EU countries: Orders will be sent from our hub in Sweden. You have the option to select either express shipping or standard shipping during checkout. We utilize DHL or UPS for delivery in order to ensure efficient delivery times across the listed countries below.
EU Countries Eligible for Prolong Device Delivery: Andorra, Armenia, Austria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Lithuania, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Spain, and Sweden.
For the UK: Your order will be shipped by Royal Mail or DPD. Both express shipping and standard shipping options are available.
International Orders: For orders originating from countries not included in the listed options above (e.g., Australia, India etc), customers will be responsible for any applicable import duties or taxes imposed upon entry into their respective countries.
Our shipping process will dispatch orders from either our US or EU fulfilment centres, selecting the location that ensures the most efficient shipping duration.
Please note that Prolong is not accountable for any potential taxes that may arise.
Order Processing: Please note that orders placed after 12 pm on Fridays will be shipped the following Monday, as we only fulfil orders during standard business hours.
Time Zones Used:
US - MDT / UTC -6 (Utah)
EU - CET (Sweden)
UK - BST/ GMT (London)
What to Do If Your Prolong Device Order Is Delayed:
If your order has not arrived after 10 business days, please contact us at customersupport@prolongdevice.com for assistance.
International Delivery:
Prolong is now approved for sale in select European countries. We have gained regulatory approval for the following countries:
Andorra, Armenia, Austria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Lithuania, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Spain, and Sweden.
Please note that we are actively working on approvals for other countries, but medical device regulations can result in varying approval timelines. We now have a distribution centre in Europe, enabling us to maintain swift and discreet shipping for orders placed within Europe.
Prolong in the UK:
We are pleased to announce that Prolong™ is now available in the UK, as we have received approval from the MHRA to do so.
For any further inquiries or support, feel free to reach out to us. We are committed to delivering your Prolong Device promptly and efficiently.
What is your return policy?
If the device is unopened and unused and we will accept returns within 30 days, for a full refund.. If the device is faulty, please contact us and we will issue a replacement free of charge.
View our full refund policy here.