Delivery & Returns

COVID-19 Update

We would like to assure all our customers it is business as usual, delivery will still be running on orders made online.

If you have any questions please feel free to reach out.

Wishing everyone good health and to stay safe.

How will my Prolong Device order get to me?

If you’re inside Continental USA, your order will be sent from the East Coast, either via UPS. Once you place your order, it can take between 5-10 business days to arrive.

If you live in Hawaii, Alaska, APO, FPO, or any other US territory, your Prolong will arrive via USPS Priority Mail.

Help, my Prolong Device order hasn't arrived! What do I do?

If you’ve waited over 12 business days and your order still hasn’t arrived, shoot us an email at

Do you deliver Prolong products internationally?

Not yet - but we’re working on it. 

What is your return policy?

If the device is unopened and unused and we will accept returns within 7 days, for a full refund minus shipping. If the device is faulty, please contact us and we will issue a replacement free of charge.