Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, the treatment and policies.

1. About Prolong®

2. Shipping

3. Our Money-Back Guarantee

4. Billing & Payments

5. Returns

6. Contact

About Prolong®

What is Prolong?
The Prolong Climax Control Training Program is a permanent solution for men who want better control over climax during sex. Whether you just want to up your game between the sheets, or you’re suffering from premature ejaculation, we’re here to help you enjoy better sex.

Prolong® is a discreet, clinically proven 6 week training program which consists of a vibrating device and a control program that provides permanent, proven results.
Why Can't a Normal Vibrator Be used Instead?
The Prolong Device differs significantly from a normal vibrator in design and purpose, especially in terms of treating premature ejaculation.

  1. Patented Arcuate Shape: The Prolong Device features a unique, patented arcuate shape. This design is specifically engineered to conform to the natural curvature of the penis, ensuring targeted stimulation, particularly on the glans, which is critical in the treatment of PE. 
  2. Raised Contact Surface: Unlike standard vibrators, the Prolong Device has a raised contact surface that provides its ability to deliver focused stimulation. This plays a vital role in effectively managing arousal levels and sensitivity, which are key elements in overcoming PE. 
  3. Controlled Stimulation: The Prolong Device offers precise control over the level of stimulation, a crucial aspect for effective PE management. Normal vibrators typically lack this specificity, making them unsuitable for therapeutic use in PE treatment. 
  4. Clinical Backing: The design and application of the Prolong Device are supported by clinical studies in sexual health, specifically targeting PE. This level of clinical backing is not associated with ordinary vibrators.
What is Climax Control Training?
Control training is the lasting solution to what 77% of men want - more control over how long they last between the sheets.

Created by the globally renowned psychiatrist Dr. Andy Zamar, The Prolong Climax Control Training Program blends the science of the ‘Start-Stop’ technique with the only FDA-cleared device for climax control. 
The results? A lasting (and clinically proven) solution for improving your sexual stamina.

Find out how the 6 week Control Training Program can change your life.
How Do You Use Prolong®?
It’s very simple to use - you pair the device with the steps of the Prolong Climax Control Training Program.

Basically, you hold the vibrating Prolong on that sweet spot under the head of your penis, then massage the area with a bit of gentle pressure.

Before you feel like you’re about to ejaculate, remove Prolong and take a break. Then repeat this process another two times for up to 30 minutes, before (like all good things) you come to an end, allowing yourself to ejaculate freely.
Repeat the process 3 times a week for 6 weeks for maximum results.
Can my Partner Help Me Train?
Every good cause deserves a volunteer. 

Why not pull out Prolong during foreplay? Just make sure to stick to the program. Fill your partner in on the steps so they can bring you up to climax, then back down twice, before letting you tip over the edge on the third round.
Are There Any Side Effects?
None, Prolong has zero side effects when used as directed - it even has the FDA stamp to prove it.
What Warranty Do You Offer?
We offer a one year warranty on your devices battery.

Whilst the device and program were specifically designed to be used over a 6 week period, we know that some users would like to use it again. Please get in touch with our customer service team and we'd be happy to assist.
What Is A Large Treatment Effect?
An effect size is a statistical calculation that can be used to compare the efficacy of different agents by quantifying the size of the difference between treatments. 
It is a dimensionless measure of the difference in outcomes under two different treatment interventions. Effect sizes thus inform clinicians about the magnitude of treatment effects. 
Prolong measured at a very impressive 0.8 out of a maximum of 1.

Shipping

Shipping Process
All orders are discreetly packaged with no branding or mention of the nature of the products inside.

We currently ship to the following countries:
United States 
United Kingdom 
Australia 
 India 
 Canada 
 Most of Europe 

We offer free standard (Typically 3-5 business days) shipping on all orders but if you're in a hurry, you'll be able to choose express shipping (1-2 business days) at checkout. 

US & International orders are fulfilled from Utah 
EU orders are fulfilled from Sweden 
UK orders are fulfilled from London
How Much Is Shipping?
We offer free standard shipping on all orders.

If you're in a hurry, you can choose express shipping on the checkout page.

Money-Back Guarantee

At Prolong Company Inc, we stand behind the effectiveness of the Prolong Device and are committed to your satisfaction. To ensure a fair and transparent process, please see below for the terms of our Money-Back Guarantee:

Coverage: Our 100% Money-Back Guarantee covers the full purchase price of the Prolong Device itself. Please note that additional shipping charges (such as the optional express shipping) are not included in the refund, as these are incurred during the initial decision to purchase and try the device.

Return Authorization: To initiate a return, customers must first contact our customer support team to request a Return Authorization Number. This number must be clearly displayed on the outside of the return package. Packages returned without this number will not be eligible for a refund.

Eligibility Period: The guarantee is applicable only after the customer has completed the 6-week Climax Control Training Program with the Prolong Device. We believe this period is essential for customers to fully experience and benefit from the device.

Refund Request Window: Refund requests must be made no later than 12 weeks from the original purchase date. This timeframe ensures that customers have sufficient opportunity to engage with the program while keeping the process manageable. Return Package Deadline: Once a Return Authorization Number is provided, the returned Prolong Device must be shipped back within 30 days. This ensures a timely process for both the customer and our returns department.

Return Shipping Responsibility: Customers are responsible for the return shipping costs. We recommend using a tracked shipping service, as this provides both the customer and Prolong Company Inc with security and confirmation of the return.

Tracking Recommendation: For your peace of mind, we strongly advise keeping a record of the return shipment tracking number. This will be helpful in the unlikely event that there are any issues with receiving your return.

Refund Processing: Upon receipt and verification of the returned device in accordance with our terms and conditions, refunds will be processed promptly. The refund will be issued to the original payment method used at the time of purchase.

Support and Queries: Our customer support team is always available to assist you with any questions or concerns about the Prolong Device or the Money-Back Guarantee process.

We are dedicated to your satisfaction and hope this guarantee provides you with peace of mind as you embark on your journey with the Prolong Device.

Billing & Payments

How Will The Order Show On My statement?
"PROLONG US"

That is the only descriptor used for billing purposes. It is easy to see what that transaction was but it in no way addresses the nature of our product or its intended use.
What Forms Of Payment Do You Accept?
We accept all major debit & credit cards. We also offer the following payment methods at checkout;
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
  • Klarna

Returns

What's Your Return Policy?
Before attempting to return an order you will need to contact our customer service team to request a returns authorization number. 

Without this, returns may not be accepted and refunds will not be processed. Please ensure that the items you are returning are unopened and in any original packaging. 

Unwanted goods need to be in pristine condition with any retail seals unbroken. If you want to return your Prolong Device, please get in touch with our Customer Service team via customersupport@prolongdevice.com.

More information can be found on our Refund Policy page.
What If I Change My Mind?
If you've placed an order and it has already been shipped to you, please get in touch with us to obtain a returns authorization number.

Please remember that we are unable to accept returns if they have been opened due to the health & safety concerns as per our policy. 
What happens once my order is returned?
Once we have received your return and confirmed that it is unopened, we'll refund you via the original method of payment. 

This can take 3-5 working days from the date we receive the return.

Contact Us

Want to get in touch the old fashioned way?
PROLONG COMPANY INC 
4640 ADMIRALTY WAY SUITE 500 
MARINA DEL REY, 
CA 90292

For a quicker response, please use the contact form below. We aim to respond to all enquiries within 24 hours.
prolong device in its packaging
clinical benefits of the prolong device
front of the prolong device
a mans hand showing the size of the prolong device
$229.00

Clinically Proven, Bedroom Approved.

"A 2012 study using Prolong® in 58 subjects was found to delay time to ejaculation from 48 seconds to 8 minutes and 48 seconds on average in 61% of men, compared to 2 minutes and 36 seconds in 40% of men having the CBT with a difference on average of 6 minutes and 12 seconds between the two groups."

Wave goodbye to early ejaculation and embrace lasting control with Prolong®: our simple, science-backed program trains you in just six weeks to last up to six times longer on average with permanent results,

Prolong® is perfect for you if you're seeking:

  • A proven solution to enhanced endurance.
  • A boost in confidence and satisfaction in intimate moments.
  • A safe, FDA-cleared solution without reliance on pills or creams.
  • Lasting improvements with a clinically backed training program.
  • A discreet, user-friendly solution that works around your life.
  • Proven success since 2013; We've helped over 15,000 men overcome PE.
  • Peace of mind with our 100% money-back guarantee.

If you're among the countless individuals across the globe experiencing challenges in maintaining control over ejaculation and find yourself unable to engage in intercourse for more than a couple of minutes before climaxing, Prolong® offers a scientifically supported solution developed to help overcome it.

This innovative approach is backed by medical research, providing a permanent solution to improving your climax control and enhancing your sexual satisfaction in just 6 weeks.
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