Coverage: Our 100% Money-Back Guarantee covers the full purchase price of the Prolong Device itself. Please note that additional shipping charges (such as the optional express shipping) are not included in the refund, as these are incurred during the initial decision to purchase and try the device.
Return Authorization: To initiate a return, customers must first contact our customer support team to request a Return Authorization Number. This number must be clearly displayed on the outside of the return package. Packages returned without this number will not be eligible for a refund.
Eligibility Period: The guarantee is applicable only after the customer has completed the 6-week Climax Control Training Program with the Prolong Device. We believe this period is essential for customers to fully experience and benefit from the device.
Refund Request Window: Refund requests must be made no later than 12 weeks from the original purchase date. This timeframe ensures that customers have sufficient opportunity to engage with the program while keeping the process manageable.
Return Package Deadline: Once a Return Authorization Number is provided, the returned Prolong Device must be shipped back within 30 days. This ensures a timely process for both the customer and our returns department.
Return Shipping Responsibility: Customers are responsible for the return shipping costs. We recommend using a tracked shipping service, as this provides both the customer and Prolong Company Inc with security and confirmation of the return.
Tracking Recommendation: For your peace of mind, we strongly advise keeping a record of the return shipment tracking number. This will be helpful in the unlikely event that there are any issues with receiving your return.
Refund Processing: Upon receipt and verification of the returned device in accordance with our terms and conditions, refunds will be processed promptly. The refund will be issued to the original payment method used at the time of purchase.
Support and Queries: Our customer support team is always available to assist you with any questions or concerns about the Prolong Device or the Money-Back Guarantee process.
We are dedicated to your satisfaction and hope this guarantee provides you with peace of mind as you embark on your journey with the Prolong Device.